Question: How do I start coming along to classes?
Answer: First step is to look at the current schedule of classes and decide if there are class times/locations that would work for you and if there is then second step is to sign up to one of our membership packages.
 

Question: How do I book classes after I have signed up to membership? 

Answer: Classes are booked using the FIT by Wix app. You download the FIT by wix app and search for Spey Pilates, login and select the classes you want to attend.

Question: What if I book a class and can no longer attend? 

Answer: You will be able to cancel your booking on the app. Please do this 24 hours before class starts if you can to allow someone else to take your space.

Question: What if I go on holiday so can’t attend classes?
Answer: If you are going on holiday for 2 weeks or less, we can pause your membership. Send me an email with the dates you are away and I will process that on my end and we can resume when you are back. If it is going to be more than 2 weeks it may be a case of canceling membership and resigning when you want to come back to allow someone else to take your spot in the meantime.

Question: How do I cancel my membership if it no longer works for me?
Answer: You can cancel anytime using the Fit by Wix app.
Profile > Subscriptions > More Details > 3 little dots in upper right hand corner > Cancel Subscription

Question: What happens if a class is canceled due to weather, illness etc. 

Answer: Sometimes this is going to happen especially during the winter. If a class is canceled hopefully there will be other classes for you to attend that week, or the class will be rescheduled if many people can’t make another class or you can skip a week and attend several classes in another week. 

Question: What happens if Katie (Spey Pilates instructor) is away for holiday.

Answer: There will either be a replacement Pilates/ or Yoga teacher that will take the classes or if no cover can be found Katie will suspend the membership package so members are not charge for that period.

Question: What happens at Christmas time? 

Answer: In person memberships will be suspended during the Christmas period.  

Question: What happens if the class I want to book keeps on getting fully booked and there is no room for me? 

Answer: Make sure you are booking classes in advance and you can also email Katie at katie@speypilates.com if this happens and she will look at opening another class at a similar time.

Question: How do I cancel my membership if it no longer works for me?
Answer: You can cancel anytime using the Fit by Wix app.
Profile > Subscriptions > More Details > 3 little dots in upper right hand corner > Cancel Subscription